MS Office 2016 (Home and Student - 1 User)

【Valentine's Day Sale】

1. How soon will I receive the key after purchase? Where can I find it?

The key will be delivered automatically within 3–5 minutes. Go to “My Purchased Order” to retrieve it.

2. What should I do if my key cannot be activated?

There are several possible reasons why the key cannot be activated. The most common issue is incompatibility between your computer system and the key type purchased.

Please first check whether your system version (e.g., Windows pro edition) matches the key requirements.

If not, please contact our 24/7 online customer service, and we’ll assist you in replacing the key promptly.

3. How can I request a refund or exchange?

If you wish to request a refund or exchange, please reach out to our 24/7 online customer support and provide the following information:

• Your order number

• Relevant screenshots (e.g., activation failure message, purchase details, etc.)

We will process your request as quickly as possible.

4. How long does it take to receive a refund?

For PayPal payments, refunds are typically processed instantly.

For bank or credit card payments, it usually takes 7–10 business days for the funds to arrive, depending on your bank’s processing time and local policies.

If you have any concerns about the status of your refund, feel free to contact our support team at any time.

5. About returns and exchanges

Be sure to activate your license within 180 days of purchase.Free key replacement is available if any issues occur during this period.